Return & refund policy
Last updated: August 01, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Return & Refund Policy At FURNWDIY, we want customers to shop with confidence.
We specialize in zodiac-inspired wood furniture, including media cabinets, TV consoles, sideboards, storage cabinets, coffee tables, console tables, and related furniture collections.
This Return & Refund Policy explains:
When returns are accepted
How to request a return
How refunds are processed
How return shipping works
How damaged, defective, incorrect, or incomplete orders are handled
This policy applies to eligible orders delivered to supported countries listed in our Shipping Policy.
All refunds are issued in U.S. Dollars (USD) to the original payment method unless store credit is requested and approved.
2. Quick Return Overview Return Window
Customers may request a return within 30 days after delivery.
The return period begins on the date the order is marked as delivered by the carrier.
How to Return an Item
Approved returns must be sent by mail using the return instructions provided by FURNWDIY.
Return Authorization
A Return Authorization is required before sending any item back.
Returns sent without prior approval may be delayed, refused, or returned to the sender.
Walk-In Returns
FURNWDIY does not accept walk-in returns.
Products must not be delivered or dropped off at any business or fulfillment address without written authorization.
Return Shipping
For eligible approved returns, FURNWDIY covers the authorized return shipping cost.
Customers must use the return label, carrier service, or shipping method provided or approved by FURNWDIY.
Restocking Fee
FURNWDIY does not charge a restocking fee for eligible approved returns.
Refund Processing
Approved refunds are processed within 7 business days after the returned product has been received and inspected.
Refund Method
Refunds are issued to the original payment method used for the purchase.
The customer’s bank, card issuer, or payment provider may require additional time to post the refund.
Exchanges
FURNWDIY does not offer direct exchanges.
Customers who want a different product should complete an eligible return and place a new order separately.
Damaged, Defective, or Incorrect Items
When an order arrives damaged, defective, or incorrect, FURNWDIY may provide an appropriate resolution, including:
A replacement A full or partial refund A repair or replacement-part solution
The available resolution depends on the issue, supporting evidence, product condition, and stock availability. 3. Return Window Customers may request a return within 30 calendar days from the carrier-confirmed delivery date.
Return requests submitted after the return window may not be eligible for approval.
To begin a return, customers must contact our support team and receive return authorization before shipping any item back.
Returns sent without authorization may be refused or delayed.
4. Return Method All approved returns must be shipped using the return instructions provided by FURNWDIY.
We do not currently offer:
Walk-in returns
Local drop-offs
Showroom returns
In-person return appointments
Please wait for return approval before shipping any item.
5. Return Address Approved returns are generally sent to:
FURNWDIY Returns Department
1601 S Holtzclaw Ave
Chattanooga, TN 37404
United States
Depending on the product, return reason, or shipping route, alternative return instructions may be provided.
Customers should always follow the instructions supplied by our support team.
6. Change-of-Mind Returns We accept eligible change-of-mind returns within 30 days of delivery.
Examples include:
Ordered the wrong style
Ordered the wrong size
No longer needed
Changed interior design plans
Prefer a different product
To qualify, the item must be:
Unused
Unassembled
Unmodified
Clean and undamaged
Returned with all parts and hardware
Safely packed for return transportation
After inspection, eligible returns will receive a refund of the product purchase price.
If an outbound shipping fee was paid at checkout, that original shipping fee is not refundable for change-of-mind returns.
7. Damaged, Defective, Incorrect, or Incomplete Orders If an order arrives:
Damaged during transit
Defective
Missing parts
Missing hardware
Incorrectly shipped
Significantly different from the product ordered
Please contact us as soon as possible.
For faster assistance, we recommend reporting issues within 72 hours of delivery whenever possible.
Please provide:
Order ID
Photos of packaging
Photos of shipping labels
Photos or videos of the issue
Description of the problem
This information helps us review the issue and provide the most appropriate solution.
8. Resolution Options Depending on the situation, FURNWDIY may offer:
Replacement hardware
Replacement parts
Replacement panels
Replacement furniture components
Replacement product
Partial refund
Full refund
Our goal is to provide a fair and practical solution based on the specific issue reported.
9. Missing Parts If hardware, instructions, or components are missing, please contact us before attempting repairs or replacements.
Where possible, we will send the missing components at no additional cost.
A complete return is not always necessary when a replacement part can resolve the issue.
10. Natural Wood Characteristics Many FURNWDIY products are made from solid wood or wood-based materials.
Natural variations may include:
Grain differences
Color variation
Knots
Mineral markings
Texture differences
These characteristics are normal features of natural wood and are not considered defects when consistent with the product description and images shown on the website.
If your item arrives damaged, structurally defective, incomplete, or significantly different from its description, please contact us for assistance.
11. Items Not Eligible for Change-of-Mind Returns The following items may not qualify for change-of-mind returns:
Used products
Assembled products
Modified products
Installed products
Damaged products caused after delivery
Products missing parts or hardware
Products returned without authorization
Clearance or final-sale items clearly marked on the product page
This does not affect remedies available for verified defects, transit damage, incorrect shipments, or missing parts.
12. Return Authorization All returns require prior approval.
To request a return, contact:
support@furnwdiy.com
Please include:
Order ID
Full name
Delivery address
Product name
Reason for return
Photos or videos when applicable
If approved, we will provide:
Return authorization
Return address
Return instructions
Return label (when applicable)
13. Return Shipping For approved returns, FURNWDIY covers standard return shipping when customers follow our return instructions.
We do not charge:
Restocking fees
Standard return label fees
Standard approved return shipping fees
Customers may be responsible for additional costs if they:
Use an unapproved courier
Return products without authorization
Ship to an incorrect address
Ignore provided return instructions
14. Return Inspection Once a return is received, we inspect the item before issuing a refund.
Inspection may include:
Product condition
Missing parts
Signs of use
Assembly status
Packaging condition
If the return meets approval requirements, the refund will be processed.
15. Refund Processing Approved refunds are issued within 7 business days after the returned item is received and inspected.
Refunds are issued to the original payment method in USD.
Depending on your bank, credit card provider, or payment service, additional processing time may occur before funds appear in your account.
16. Partial Refunds Partial refunds may be issued when:
Only part of an order is affected
A replacement part resolves the issue
The customer agrees to keep an item with a minor cosmetic issue
The returned item is incomplete
Any partial refund will be clearly explained before being finalized.
17. Replacements For verified issues, FURNWDIY may provide replacement components or replacement products instead of requiring a full return.
This often provides the fastest and most convenient solution for larger furniture items.
Replacement shipping costs for approved issue-based cases are covered by FURNWDIY.
18. Exchanges We do not offer automatic product exchanges.
Customers who wish to purchase a different item may return an eligible product and place a new order separately.
19. Consumer Rights Nothing in this policy limits any consumer rights provided by applicable law.
Where local consumer protection laws provide additional rights, those rights remain fully applicable.
20. Contact Us For returns, refunds, damaged items, missing parts, or product concerns, please contact us:
FURNWDIY LLC
Address: 1601 S Holtzclaw Ave, Chattanooga, TN 37404
Phone: +1 (615) 809-8487
Email: admin@furnwdiy.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST