Shipping policy

Last updated: August 01, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1. About This Shipping Policy

FURNWDIY specializes in zodiac-inspired wood furniture, including:

• Media cabinets
• TV consoles
• Sideboards
• Storage cabinets
• Coffee tables
• Console tables
• Other furniture collections designed for modern living

This Shipping Policy explains:

• Where we ship
• How orders are processed
• Estimated delivery times
• Shipping rates
• Tracking procedures
• How delivery-related issues are handled

All prices, shipping fees, taxes, duties, and refunds displayed on furnwdiy.com are processed in U.S. Dollars (USD).

Products available for purchase on our website are generally available for shipment unless otherwise noted on the product page.

This Shipping Policy works together with our:

• Payment Policy
• Cancellation Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service

2. Shipping Destinations

We currently ship to:

• United States
• Canada
• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal
• Australia

We do not currently ship to:

• P.O. Boxes
• APO/FPO/DPO addresses
• Freight forwarding facilities unless approved
• Restricted regions not serviced by our carriers

Customers are responsible for providing complete and accurate shipping information during checkout.

3. Fulfillment Operations

Orders are fulfilled through our logistics and fulfillment network.

Business Address:

FURNWDIY LLC
1601 S Holtzclaw Ave
Chattanooga, TN 37404
United States

This address is used for:

• Business operations
• Approved returns
• Customer support

We do not offer:

• Walk-in shopping
• Local pickup
• Showroom visits
• Unscheduled in-person returns

4. Processing Time

Orders are typically processed within:

• 1–2 business days

Processing includes:

• Order verification
• Payment confirmation
• Product inspection
• Protective packaging preparation
• Shipping label generation
• Carrier handoff

Business days are Monday through Friday, excluding major U.S. holidays.

Processing time is separate from transit time.

5. Shipping Rates & Delivery Estimates

Shipping rates are displayed during checkout before payment is completed.

Europe and the United Kingdom includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Important Delivery Information

Delivery estimates are not guaranteed and may be extended because of:

• Weather conditions
• Customs processing
• Carrier delays
• Peak shipping seasons
• Address-verification issues
• Events outside our reasonable control

6. Multi-Carton Shipments

Some furniture items may ship in multiple cartons for safer transportation.

Examples include:

• Media cabinets
• TV consoles
• Sideboards
• Storage cabinets
• Larger furniture pieces

For multi-carton deliveries:

• Each carton may have its own tracking number
• Packages may arrive separately
• Tracking updates may occur independently

If part of your shipment has not arrived, please review all tracking numbers before contacting support.

7. Packaging Standards

Furniture is packaged using protective materials intended to reduce transit-related damage.

Packaging may include:

• Protective foam
• Corner protection
• Internal supports
• Protective wrapping
• Hardware kits
• Assembly instructions

Certain products may require assembly upon delivery.

Assembly hardware and instructions are included where applicable.

8. Carriers

Depending on destination and shipment size, we may use:

• UPS
• FedEx
• USPS
• DHL
• Regional delivery partners

Carrier selection is determined by:

• Shipping route
• Package dimensions
• Destination

9. Tracking Information

Tracking information is provided after shipment.

Customers receive a shipping confirmation email containing:

• Tracking number(s)
• Carrier information
• Shipment status updates

Tracking updates may take time to appear after carrier pickup.

International shipments may experience temporary tracking pauses during:

• Customs processing
• Carrier transfers

10. Taxes, Duties & Customs

All checkout prices are displayed in USD.

For eligible international destinations, duties and taxes may be included at checkout.

Where available, shipments may be delivered using a Delivered Duty Paid (DDP) process, meaning eligible import charges are prepaid during checkout.

If customs authorities or delivery carriers request additional charges that appear inconsistent with your checkout total, please contact us before making payment whenever possible.

11. Delivery Inspection

Please inspect your shipment promptly after delivery.

If you receive:

• Transit damage
• Missing parts
• Incorrect items
• Incomplete shipments

please contact us within 72 hours of delivery whenever possible.

For faster resolution, provide:

• Order ID
• Photos of packaging
• Photos of the affected item
• Description of the issue

12. Damaged, Incorrect, or Missing Items

If a shipment arrives damaged, incomplete, or incorrect, FURNWDIY will review the situation and provide an appropriate resolution.

Depending on the circumstances, solutions may include:

• Replacement parts
• Replacement shipment
• Partial refund
• Full refund
• Return authorization

Customers should not return items without receiving return instructions from our support team.

13. Lost Shipments

If a carrier confirms a shipment has been lost during transit, we will provide either:

• A replacement shipment, subject to inventory availability, or
• A full refund to the original payment method

Carrier investigations may be required before a final determination can be made.

14. Address Accuracy

Customers are responsible for ensuring shipping information is accurate before completing checkout.

Address changes may not be possible once an order has:

• Entered processing
• Been transferred to the carrier

Incorrect addresses may result in:

• Delays
• Return fees
• Redelivery charges

15. Natural Wood Characteristics

Many FURNWDIY products are made from solid wood or wood-based materials.

Natural variations may include:

• Grain differences
• Color variation
• Knots
• Mineral markings
• Texture variation

These characteristics are normal features of natural wood and are not considered defects when consistent with product descriptions and images.

16. Cancellations Before Shipment

Cancellation requests are governed by our Cancellation Policy.

In general, cancellation requests submitted within 24 hours of purchase may be approved if fulfillment processing has not begun.

Once an order:

• Enters processing, or
• Ships

cancellation may no longer be available.

17. Returns After Delivery

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers must obtain return authorization before sending any item back.

Unauthorized returns may be:

• Refused
• Delayed

18. Customer Support

For shipping, tracking, delivery, or product support inquiries, please contact us:

FURNWDIY LLC

Address: 1601 S Holtzclaw Ave, Chattanooga, TN 37404

Phone: +1 (615) 809-8487

Email: admin@furnwdiy.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST