Shipping policy
Last updated: August 01, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Shipping Policy FURNWDIY specializes in zodiac-inspired wood furniture, including media cabinets, TV consoles, sideboards, storage cabinets, coffee tables, console tables, and other furniture collections designed for modern living.
This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping rates, tracking procedures, and how delivery-related issues are handled.
All prices, shipping fees, taxes, duties, and refunds displayed on furnwdiy.com are processed in U.S. Dollars (USD).
Products available for purchase on our website are generally available for shipment unless otherwise noted on the product page.
This Shipping Policy works together with our Payment Policy, Cancellation Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
2. Shipping Destinations We currently ship to:
United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia
We do not currently ship to:
P.O. Boxes
APO/FPO/DPO addresses
Freight forwarding facilities unless approved
Restricted regions not serviced by our carriers
Customers are responsible for providing complete and accurate shipping information during checkout.
3. Fulfillment Operations Orders are fulfilled through our logistics and fulfillment network.
Business Address:
FURNWDIY LLC
1601 S Holtzclaw Ave
Chattanooga, TN 37404
United States
This address is used for business operations, approved returns, and customer support.
We do not offer:
Walk-in shopping
Local pickup
Showroom visits
Unscheduled in-person returns
4. Processing Time Orders are typically processed within:
1–2 Business Days
Processing includes:
Order verification
Payment confirmation
Product inspection
Protective packaging preparation
Shipping label generation
Carrier handoff
Business days are Monday through Friday, excluding major U.S. holidays.
Processing time is separate from transit time.
5. Shipping Rates & Delivery Estimates
Shipping rates are displayed during checkout before payment is completed.
United States
Orders shipped within the United States are processed within 1–2 business days.
Estimated carrier transit time is 5–8 business days.
Standard shipping is free on all orders.
Canada
Orders shipped to Canada are processed within 1–2 business days.
Estimated carrier transit time is 6–10 business days.
The standard shipping fee is USD 69 for orders of USD 4,000 or less.
Free standard shipping is available on orders over USD 4,000.
Europe and the United Kingdom
This region includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.
Orders are processed within 1–2 business days.
Estimated carrier transit time is 7–12 business days.
The standard shipping fee is USD 119 for orders of USD 5,000 or less.
Free standard shipping is available on orders over USD 5,000.
Australia
Orders shipped to Australia are processed within 1–2 business days.
Estimated carrier transit time is 8–14 business days.
The standard shipping fee is USD 149 for orders of USD 5,500 or less.
Free standard shipping is available on orders over USD 5,500.
Important Delivery Information
Delivery estimates are not guaranteed and may be extended because of:
Weather conditions Customs processing Carrier delays Peak shipping seasons Address-verification issues Events outside our reasonable control
6. Multi-Carton Shipments Some furniture items may ship in multiple cartons for safer transportation.
Examples include:
Media cabinets
TV consoles
Sideboards
Storage cabinets
Larger furniture pieces
For multi-carton deliveries:
Each carton may have its own tracking number
Packages may arrive separately
Tracking updates may occur independently
If part of your shipment has not arrived, please review all tracking numbers before contacting support.
7. Packaging Standards Furniture is packaged using protective materials intended to reduce transit-related damage.
Packaging may include:
Protective foam
Corner protection
Internal supports
Protective wrapping
Hardware kits
Assembly instructions
Certain products may require assembly upon delivery.
Assembly hardware and instructions are included where applicable.
8. Carriers Depending on destination and shipment size, we may use:
UPS
FedEx
USPS
DHL
Regional delivery partners
Carrier selection is determined by shipping route, package dimensions, and destination.
9. Tracking Information Tracking information is provided after shipment.
Customers receive a shipping confirmation email containing:
Tracking number(s)
Carrier information
Shipment status updates
Tracking updates may take time to appear after carrier pickup.
International shipments may experience temporary tracking pauses during customs processing or carrier transfers.
10. Taxes, Duties & Customs All checkout prices are displayed in USD.
For eligible international destinations, duties and taxes may be included at checkout.
Where available, shipments may be delivered using a Delivered Duty Paid (DDP) process, meaning eligible import charges are prepaid during checkout.
If customs authorities or delivery carriers request additional charges that appear inconsistent with your checkout total, please contact us before making payment whenever possible.
11. Delivery Inspection Please inspect your shipment promptly after delivery.
If you receive:
Transit damage
Missing parts
Incorrect items
Incomplete shipments
Please contact us within 72 hours of delivery whenever possible.
For faster resolution, provide:
Order ID
Photos of packaging
Photos of the affected item
Description of the issue
12. Damaged, Incorrect, or Missing Items If a shipment arrives damaged, incomplete, or incorrect, FURNWDIY will review the situation and provide an appropriate resolution.
Depending on the circumstances, solutions may include:
Replacement parts
Replacement shipment
Partial refund
Full refund
Return authorization
Customers should not return items without receiving return instructions from our support team.
13. Lost Shipments If a carrier confirms a shipment has been lost during transit, we will provide either:
A replacement shipment (subject to inventory availability), or
A full refund to the original payment method
Carrier investigations may be required before a final determination can be made.
14. Address Accuracy Customers are responsible for ensuring shipping information is accurate before completing checkout.
Address changes may not be possible once an order has entered processing or has been transferred to the carrier.
Incorrect addresses may result in delays, return fees, or redelivery charges.
15. Natural Wood Characteristics Many FURNWDIY products are made from solid wood or wood-based materials.
Natural variations may include:
Grain differences
Color variation
Knots
Mineral markings
Texture variation
These characteristics are normal features of natural wood and are not considered defects when consistent with product descriptions and images.
16. Cancellations Before Shipment Cancellation requests are governed by our Cancellation Policy.
In general, cancellation requests submitted within 24 hours of purchase may be approved if fulfillment processing has not begun.
Once an order enters processing or ships, cancellation may no longer be available.
17. Returns After Delivery Returns, replacements, and refunds are governed by our Return & Refund Policy.
Customers must obtain return authorization before sending any item back.
Unauthorized returns may be refused or delayed.
18. Customer Support For shipping, tracking, delivery, or product support inquiries, please contact us:
FURNWDIY LLC
Address: 1601 S Holtzclaw Ave, Chattanooga, TN 37404
Phone: +1 (615) 809-8487
Email: admin@furnwdiy.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST