Return and Refund Policy

Last updated: August 01, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1. About This Return & Refund Policy

At FURNWDIY, we want customers to shop with confidence.

We specialize in zodiac-inspired wood furniture, including:

• Media cabinets
• TV consoles
• Sideboards
• Storage cabinets
• Coffee tables
• Console tables
• Related furniture collections

This Return & Refund Policy explains:

• When returns are accepted
• How to request a return
• How refunds are processed
• How return shipping works
• How damaged, defective, incorrect, or incomplete orders are handled

This policy applies to eligible orders delivered to supported countries listed in our Shipping Policy.

All refunds are issued in U.S. Dollars (USD) to the original payment method unless store credit is requested and approved.

2. Quick Return Overview

Return Window

Customers may request a return within:

• 30 days after delivery

The return period begins on the date the order is marked as delivered by the carrier.

How to Return an Item

Approved returns must be sent by mail using the return instructions provided by FURNWDIY.

Return Authorization

A Return Authorization is required before sending any item back.

Returns sent without prior approval may be:

• Delayed
• Refused
• Returned to the sender

Walk-In Returns

FURNWDIY does not accept walk-in returns.

Products must not be:

• Delivered
• Dropped off

at any business or fulfillment address without written authorization.

Return Shipping

For eligible approved returns, FURNWDIY covers the authorized return shipping cost.

Customers must use:

• Return label provided by FURNWDIY
• Carrier service provided or approved by FURNWDIY
• Shipping method provided or approved by FURNWDIY

Restocking Fee

FURNWDIY does not charge a restocking fee for eligible approved returns.

Refund Processing

Approved refunds are processed within:

• 7 business days after the returned product has been received and inspected

Refund Method

Refunds are issued to the original payment method used for the purchase.

The customer’s bank, card issuer, or payment provider may require additional time to post the refund.

Exchanges

FURNWDIY does not offer direct exchanges.

Customers who want a different product should:

• Complete an eligible return
• Place a new order separately

Damaged, Defective, or Incorrect Items

When an order arrives damaged, defective, or incorrect, FURNWDIY may provide an appropriate resolution, including:

• A replacement
• A full refund
• A partial refund
• A repair solution
• A replacement-part solution

The available resolution depends on:

• The issue
• Supporting evidence
• Product condition
• Stock availability

3. Return Window

Customers may request a return within 30 calendar days from the carrier-confirmed delivery date.

Return requests submitted after the return window may not be eligible for approval.

To begin a return, customers must contact our support team and receive return authorization before shipping any item back.

Returns sent without authorization may be:

• Refused
• Delayed

4. Return Method

All approved returns must be shipped using the return instructions provided by FURNWDIY.

We do not currently offer:

• Walk-in returns
• Local drop-offs
• Showroom returns
• In-person return appointments

Please wait for return approval before shipping any item.

5. Return Address

Approved returns are generally sent to:

FURNWDIY Returns Department

1601 S Holtzclaw Ave
Chattanooga, TN 37404
United States

Depending on the product, return reason, or shipping route, alternative return instructions may be provided.

Customers should always follow the instructions supplied by our support team.

6. Change-of-Mind Returns

We accept eligible change-of-mind returns within 30 days of delivery.

Examples include:

• Ordered the wrong style
• Ordered the wrong size
• No longer needed
• Changed interior design plans
• Prefer a different product

To qualify, the item must be:

• Unused
• Unassembled
• Unmodified
• Clean and undamaged
• Returned with all parts and hardware
• Safely packed for return transportation

After inspection, eligible returns will receive a refund of the product purchase price.

If an outbound shipping fee was paid at checkout, that original shipping fee is not refundable for change-of-mind returns.

7. Damaged, Defective, Incorrect, or Incomplete Orders

If an order arrives:

• Damaged during transit
• Defective
• Missing parts
• Missing hardware
• Incorrectly shipped
• Significantly different from the product ordered

please contact us as soon as possible.

For faster assistance, we recommend reporting issues within:

• 72 hours of delivery whenever possible

Please provide:

• Order ID
• Photos of packaging
• Photos of shipping labels
• Photos or videos of the issue
• Description of the problem

This information helps us review the issue and provide the most appropriate solution.

8. Resolution Options

Depending on the situation, FURNWDIY may offer:

• Replacement hardware
• Replacement parts
• Replacement panels
• Replacement furniture components
• Replacement product
• Partial refund
• Full refund

Our goal is to provide a fair and practical solution based on the specific issue reported.

9. Missing Parts

If hardware, instructions, or components are missing, please contact us before attempting repairs or replacements.

Where possible, we will send the missing components at no additional cost.

A complete return is not always necessary when a replacement part can resolve the issue.

10. Natural Wood Characteristics

Many FURNWDIY products are made from solid wood or wood-based materials.

Natural variations may include:

• Grain differences
• Color variation
• Knots
• Mineral markings
• Texture differences

These characteristics are normal features of natural wood and are not considered defects when consistent with the product description and images shown on the website.

If your item arrives:

• Damaged
• Structurally defective
• Incomplete
• Significantly different from its description

please contact us for assistance.

11. Items Not Eligible for Change-of-Mind Returns

The following items may not qualify for change-of-mind returns:

• Used products
• Assembled products
• Modified products
• Installed products
• Products damaged after delivery
• Products missing parts or hardware
• Products returned without authorization
• Clearance or final-sale items clearly marked on the product page

This does not affect remedies available for:

• Verified defects
• Transit damage
• Incorrect shipments
• Missing parts

12. Return Authorization

All returns require prior approval.

To request a return, contact:

support@furnwdiy.com

Please include:

• Order ID
• Full name
• Delivery address
• Product name
• Reason for return
• Photos or videos when applicable

If approved, we will provide:

• Return authorization
• Return address
• Return instructions
• Return label, when applicable

13. Return Shipping

For approved returns, FURNWDIY covers standard return shipping when customers follow our return instructions.

We do not charge:

• Restocking fees
• Standard return label fees
• Standard approved return shipping fees

Customers may be responsible for additional costs if they:

• Use an unapproved courier
• Return products without authorization
• Ship to an incorrect address
• Ignore provided return instructions

14. Return Inspection

Once a return is received, we inspect the item before issuing a refund.

Inspection may include:

• Product condition
• Missing parts
• Signs of use
• Assembly status
• Packaging condition

If the return meets approval requirements, the refund will be processed.

15. Refund Processing

Approved refunds are issued within:

• 7 business days after the returned item is received and inspected

Refunds are issued to the original payment method in USD.

Depending on your bank, credit card provider, or payment service, additional processing time may occur before funds appear in your account.

16. Partial Refunds

Partial refunds may be issued when:

• Only part of an order is affected
• A replacement part resolves the issue
• The customer agrees to keep an item with a minor cosmetic issue
• The returned item is incomplete

Any partial refund will be clearly explained before being finalized.

17. Replacements

For verified issues, FURNWDIY may provide:

• Replacement components
• Replacement products

instead of requiring a full return.

This often provides the fastest and most convenient solution for larger furniture items.

Replacement shipping costs for approved issue-based cases are covered by FURNWDIY.

18. Exchanges

We do not offer automatic product exchanges.

Customers who wish to purchase a different item may:

• Return an eligible product
• Place a new order separately

19. Consumer Rights

Nothing in this policy limits any consumer rights provided by applicable law.

Where local consumer protection laws provide additional rights, those rights remain fully applicable.

20. Contact Us

For returns, refunds, damaged items, missing parts, or product concerns, please contact us:

FURNWDIY LLC

Address: 1601 S Holtzclaw Ave, Chattanooga, TN 37404

Phone: +1 (615) 809-8487

Email: admin@furnwdiy.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST